Terms and Conditions

Acceptance of "contract terms" is the terms of a legal agreement between you and Vitanetshop BV. By accepting, browsing and / or using this site you acknowledge that you have read, understood, agree to these terms and conditions and that you are over 18 years of age. If you do not agree to these terms, you are not entitled to use https://www.vitanetshop.eu/.

 

Vitanetshop.eu - A part of Vitamin Hub B.V.

Sprundelsebaan 116
4873NB Etten-Leur
The Netherlands

Phone: +3140 402 0860
VAT: NL-860196422B01

 

Payment

Vitanetshop.eu - A part of Vitamin Hub B.V. accepts online payments with the following credit cards Visa/Dankort, Mastercard, Mobilepay Online, Paypal.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All our prices shown on the website on the English language page are incl. 9% Dutch VAT, note the VAT is subject to change at checkout in accordance to the specified delivery country.

Prices are current prices and will be updated daily from €.

The price at the time of booking is the applicable price for the purchase. Vitanetshop.eu take reservations for printing errors, price errors, VAT and tax changes and sold out goods and failure to deliver by our suppliers.


The website uses the following currencies for pricing:
Denmark - Kroner (DKK), Holland (Netherlands) - Euro (EUR), Sweden - Kronor (SEK)

Vitanetshop.eu - A part of Vitamin Hub B.V. uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Vitanetshop.eu - A part of Vitamin Hub B.V.'s own website also uses encryption with SSL protocol.


Delivery and Shipment

The delivery time for your order is 2-4 dage.

Vitanetshop.eu - A part of Vitamin Hub B.V. uses GLS - Privat, PostNord - Privat for shipment of your ordered items.

You can choose to have your shipment sent with delivery to your home address or the nearest package shop.

You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.


If you regret your purchase (Withdrawal)

Vitanetshop.eu reserves the option to charge a "restocking" fee of 10% or a minimum of 8 € for orders that are either rejected, returned, or have a wrong address. If a mistake is made by either Vitanetshop.eu or the post, the fee will be waived.

Vitanetshop.eu - A part of Vitamin Hub B.V. offers a 14 days refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself. 

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om [email protected] In your message, clearly make us aware, that you want to use your right of withdrawal.


Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Vitanetshop.eu - A part of Vitamin Hub B.V. to evaluate the item's condition.


Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Vitanetshop.eu - A part of Vitamin Hub B.V. in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Vitanetshop.eu - A part of Vitamin Hub B.V. covers return costs to a reasonable extent.


When returning, please contact us at:

Vitanetshop.eu - A part of Vitamin Hub B.V.
Sprundelsebaan 116
4873NB Etten-Leur
Phone: +3140 402 0860

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.


Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Vitanetshop.eu - A part of Vitamin Hub B.V., we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Vitanetshop.eu - A part of Vitamin Hub B.V., and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Vitanetshop.eu - A part of Vitamin Hub B.V. have access to the information recorded about you.

The data manager in Vitamin Hub B.V. is: Louise Frost.

We do not store and transmit customer information encrypted.

As registered with Vitanetshop.eu - A part of Vitamin Hub B.V., you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact [email protected]

 

Copyright

The copyright of all material on this website is owned by Vitanetshop or by the original creator of the material.


Cookies

On https://www.vitanetshop.eu/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy


Log Statistics

We use log statistics at https://www.vitanetshop.eu/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve Vitanetshop.eu - A part of Vitamin Hub B.V.'s website.


Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/


Complaints

Complaints about product can be sent to:

Vitanetshop.eu - A part of Vitamin Hub B.V. complies to the EU law of 15 februari 2016, which states that all websites must link to the
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

When complaining you need to denounce our email address, [email protected], and the site, on which you made your purchase.